Terms & Conditions
ONLINE STORE TERMS
Crispin Crafts & Haberdashery is a UK based company and complies with UK consumer law including the Distance Selling Regulations. This means that shopping with Crispin Crafts & Haberdashery is safe. You will receive your ordered items and we’ll sort out any problems you have.
Our Terms and Conditions do not affect your statutory rights.
Distance Selling Regulations give you the right to cancel an order and return any goods that may already have been dispatched, (see Returns) up to 7 days from receipt.
Whilst we do our best to ensure prices are up to date and correct, errors may occur and in such a case you will be contacted before your order is shipped.
We currently have 1 secure option for payment for online orders. We use PayPal for all online transactions and you can do this with or without a PayPal account.
PayPal can be used if you do or do not currently have a PayPal account. If you do not have a PayPal account, PayPal allows you to use their secure payment service and make a payment using a debit or credit card. For more details go to www.PayPal.com
Average Delivery Times:
• UK 2nd class signed for
• You should receive you order in 2-5 working days after dispatch
UK orders are sent using a Signed For service. Overseas orders are sent using Royal Mail International Signed for Service. Please contact us for a quote for overseas orders.
All UK orders are subject to a postage and package charge of £2.95.
RETURNS OR CANCELLATIONS
Crispin Crafts & Haberdashery conform to the Distance Selling Regulations, which are designed to protect you when buying items by Mail Order.
We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they don't fit, you've ordered the wrong things, the items are damaged or faulty upon receipt or you simply don't like what you've ordered. Please notify us of any issues within 7 days of receipt.
Please contact us via email firstname.lastname@example.org or by telephone on 01458 447655 if you have any question which are not answered below.
I need to return a new item for an exchange or refund.
As long as the item is not altered, cut or used we will be happy to receive it back for a refund or exchange.
Please send all returns to our shop address (below).
F.A.O. Mail Order Returns
Crispin Crafts and Haberdashery
8 Farm Road
Please mark the parcel for attention of (F.A.O) Mail Order Returns and enclose a detailed covering note including full contact details.
Please contact us via email email@example.com or by telephone on 01458447655 if you have any further questions.
I have received an incorrect item
Sometimes we do make mistakes. If we have sent you an item which is different to what is listed on your packing note we will be happy to make an exchange.
Please contact us via email and will we endeavour to get the correct items to you as quickly as possible.
My purchase was damaged or faulty on receipt
We do everything in our power to ensure that your goods arrive in perfect condition. If there is a problem with faulty or damaged goods please contact us so that we can deal with it as quickly as possible.
Please contact us via email or by telephone and will we endevour to get the correct items to you as quickly as possible.
Crispin crafts & Haberdashery are committed to protecting your privacy. When you place an order, we need to know your name, e-mail address, billing address, delivery address, credit or debit card number where necessery and associated details. This allows us to process and fulfil your orders. You have trusted us by giving us these details and Crispin Crafts & Haberdashery promise not to use these details for any other reason other than processing your order or informing you about the products and services of Crispin Crafts & Haberdashery. We do not store payment details nor do we share customer details with any 3rd parties.
Crispin Crafts & Haberdashery updates the availability of stock during the working week whenever necessary. Items that are not in stock are displayed as such and are not available to be selected from the relevant pages of the website. In the rare event of a problem with availability of a product showing as available, we will contact you. You may then wish to cancel the order or wait until the item or an alternative becomes available.
ACCURACY OF INFORMATION
We put a lot of time and effort into describing and photographing the products we sell. Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that is incorrect. If you have purchased something based on a picture or description on the website which turns out to be incorrect we will be happy to replace or refund the product (unused)